We have listed some frequently asked questions here. If you cant find what you’re looking for, please contact us at firstname.lastname@example.org or use the contact form under Contact Us.
My Wick Won't Light
This is generally due to not trimming the wick to 5mm before each burn. Wood wicks work slightly differently to a traditional cotton wick. A wood wick needs to pull up the wax through the wick in order to burn. If the wick is too long or has too much previously burned, charred wood it may not be able to pull enough wax through it to remain alight. Simply trim your wick to 5mm and relight.
If you find the melted wax is flooding the wick from the previous attempt to light, simply dip a tissue or kitchen roll onto the wax pool and remove some of the melted wax from around the wick or tilt the candle to move this wax to the edge of the tin so the wick has more room to breathe.
My Candle is Tunnelling
Tunnelling is when a ring of wax is left behind around the edges of the vessel. If you burn the candle correctly for a minimum of 2 hours for each burn, particularly the first burn, it should not tunnel.
Wax actually has a ‘memory’, so if you don’t melt the candle all the way to the edges of the tin, it may struggle to melt to the edges the next time you light it. If just a little is left around the edge, this will melt on subsequent burns as the candles burns down the vessel. Too much wax left by not burning your candle correctly will affect the wick and waste that beautiful wax.
Don't lose hope! This can possibly still be rectified by making sure you leave your candle to melt to the edges of the container on the next burn or by scraping some of the wax from around the edges of the tin away using a teaspoon (don't waste it! This can be placed in a wax burner). It may take a while to burn level again, but it should hopefully catch up.
If you don’t intend to light a candle for at least 3 hours at a time, we suggest using wax melts as these can be used for any amount of time without damaging the product.
What exactly happens after ordering?
Once we receive your order, we aim to despatch as soon as possible. You order will be packed and despatched within 4 business days, usually sooner.
Do I receive an invoice for my order?
You will receive an order confirmation/invoice via email. We are aiming to be paper free, but should you wish to have a paper invoice, please do contact us.
How Much is Delivery?
Delivery costs are £3.99 for a 2-3 day Super Saver tracked service or you can pay for express tracked 1-2 day service for £6.50. You will received an email once your order has been shipped.
We offer FREE DELIVERY if you spend over £35.00!
When Will My Order Be Sent?
We despatch all orders within 4 business days, although it is often sooner than this.
If you require any items urgently, please contact us prior to ordering.